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FAQs

Frequently Asked Questions

FAQs for Focus Session

Q1: On the day of the Focus Session, where and how will I find access?

A: Once you purchase your virtual seat, on the day of the Focus Session, make sure you are logged in with the account details used to purchase this Intelligent Existence® livestream. Then go to the TimelessToday® store and click on Understanding MoreTM. NOW press the “WATCH NOW” button to access the livestream.

Q2: Is there a step-by-step instruction for accessing the Focus Session on my TimelessToday app?

Step 1: Launch the TimelessToday® app and tap the Intelligent Existence® Banner.

Step 2: You will land on the page where you purchased the livestream. If you have already purchased, tap Log in here hyperlink.

Step 3: Log in with the phone number or email address you purchased with.

Step 4: If the livestream has not yet begun, you will see this message: “You are all set! Come back to this page to access the livestream on October 8.”

Step 5: If the livestream has begun, you will see the red “Watch Now” button. Tap, and enjoy the livestream.

Q3: How can I access the Focus Session on my desktop computer?

Step 1: Go to the website (timelesstoday.tv) and click on the red Play button on the carousel.


Step 2: If you have purchased, and the livestream has not yet begun, you will see this message: Come back to this page to access the livestream on October 8.


Step 3: If the livestream has begun and you have already purchased, then click on Log in here hyperlink.


Step 4: Log in with the phone number or email address you purchased with.


Step 5: When logged in, you will see the Watch Now button. Click/tap and enjoy the livestream.

Q4: When can I purchase virtual access to attend the Ipswich Focus Session online?

A:  Registration is now open for the Ipswich Focus Session scheduled for Sunday, October 8, 2023 (Australia time zone). *Note:  This is Saturday, October 7 in Pacific time zone. Go to TimelessToday.tv/SpecialEvent.

Q5: Can I purchase the Focus Session on the TimelessToday app as well as on the website?

A:  No, you can only purchase your virtual seat on the TimelessToday website; however, on the day of the Focus Session, you can access it on both the app and website.

Q6: I purchased the event using my phone number login and can’t find the confirmation text message which shows the ‘watch here’ link. What should I do?

A:  If you registered with a phone number, please use the phone number to log in. If you haven’t received a text message with your confirmation, follow FAQ #2 for access.

Q7: What should I do if I’m getting “playback” errors or am having connectivity issues?

A:  Try refreshing the page. If this doesn’t help, we suggest using a different browser to access the livestream. Remember to log in again.

Q8: Can I gift a Focus Session to a friend?

A:  Yes, you can purchase access as a gift for friends and family in the TimelessToday® store using the recipient’s email address or phone number. The recipient must have at least a free, basic TimelessToday account, using the same email address or phone number to log in and enjoy the virtual Focus Session.

Q9: Will there be a replay of these Focus Sessions on TimelessToday® or on Intelligent Existence®

A:  Due to the impact of Australia’s time zone on our global audience, we are pleased to offer a 72-hour replay. Turn on notifications in the settings of your TimelessToday app to be notified immediately in your local time zone, or ensure you’re on TimelessToday’s mailing list, for updates as soon as the replay is available.

Q10: If this is an Intelligent Existence® Focus Session, why do I need a TimelessToday® account to purchase access?

A: TimelessToday® is providing the broadcast platform for the Intelligent Existence® Focus Session, and a free, basic TimelessToday® account is required to make the purchase.

Q11: Is there any discount if I purchase multiple Focus Sessions?

A:  There is no volume discount for purchasing multiple focus sessions. Each focus session needs to be purchased individually when the event appears in the store. There will only be one event purchasable at a time.

Q12: Can we share this Focus Session in a community setting?

A:  No, these Focus Sessions are not available for group registration at this time.

Q13: How can I purchase a ticket to attend the Focus Sessions in person?

A:  Go to WOPG to register to attend the Focus Session in person.

Q14: I plan to attend the Focus Session in person and would like to know how to purchase the replay.

A: Due to the impact of Australia’s time zone on our global audience, we are pleased to offer a 72-hour replay. Turn on notifications in the settings of your TimelessToday app to be notified immediately in your local time zone, or ensure you’re on TimelessToday’s mailing list, for updates as soon as the replay is available.

Q15: Do I have to have the techniques of self-Knowledge to attend the virtual Focus Sessions online?

A:  No, but it would be helpful in order to get the most value from the Focus Sessions.

Q16: Will this Focus Session be made available to TimelessToday® subscribers?

A: No, these Intelligent Existence® Focus Sessions are not included in a TimelessToday® subscription.

Q17: Why is there a fee for the Focus Session?

A:  Production and publishing costs require participants’ support for these Focus Sessions.

Q18: Can I purchase multiple Focus Sessions together?

A:  No, please purchase each one individually when it becomes available.

Q19: I purchased the livestream using my email login and can’t find the confirmation email which shows the 'watch here' link. What should I do?

A:  Please check your spam/junk folders in your email inbox and make sure to mark it as “Not Spam.” If you haven’t found the confirmation email on the day of the event, please refer to FAQ #1 and follow the easy steps to access the livestream.

Q20: I paid for a Focus Session, but there were glitches in the livestream. Can I be compensated?

A:   When Intelligent Existence® livestreams have technical difficulty, we take full responsibility. However, our customers are responsible for their own connectivity. If you were technically unable to attend due to Intelligent Existence® broadcast issues, please contact customercare@timelesstoday.com. We will review each request individually.

Q21: How can I find out when the next Intelligent Existence® Focus Session with Prem Rawat will be?

A:  Go to WOPG.org for the latest event schedule.

Q22: Can I use Chromecast to cast the Understanding MoreTM livestream from the TimelessToday® App?

A: Understanding MoreTM livestreams are not accessible using Chromecast on the TimelessToday® App (Android or iOS). You can, however, access Understanding MoreTM livestreams using Chromecast on the TimelessToday® website.

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